Technical Support Engineer

Job description

Antavo is a technology company helping global fashion and retail brands like Luisaviaroma, Jimmy Jazz and Pepsi improve customer retention. Our team has expanded from 14 to 40 in the past 18 months, and we just won the eCommerce Award for Excellence in the UK. Our plans are similarly ambitious for the year ahead!

 

HI THERE, I’m Peter Csepregi, Client Services Director at Antavo

 

You will be teaming up with me to ensure that the technical integration of our loyalty management platform is a smooth process. You will be the bridge between the client’s and Antavo’s dev teams, giving them support to unblock both parties during the development period.


This exciting position involves international travel.


I’m looking forward to working closely with you!

  • OWN PRODUCT, OWN DECISIONS

    This is not an agency where you will work for multiple clients. Here we are building our own company and brand.

  • REAL IMPACT

    Our loyalty programs are used by millions of people. We help them feel more connected to the brands they love.

  • SCALEUP ENVIRONMENT

    We are a fast-growing, VC-backed startup, doubling team and tripling sales in 2017.

  • OWNERSHIP

    Most colleagues on our team hold shares in the company. The same opportunity is also available for you, if you perform beyond the call of duty.

YOU WILL WORK WITH US

  • Peter Csepregi

    Client Services Director

  • Zsolt Gere

    Client Onboarding Manager

  • Andrea Fejer

    Account Manager

  • Klari Nemeth

    Client Support Manager

RESPONSIBILITIES

  • Cooperating with the developer teams in order to get a successful program launch
  • Giving technical support for the clients during integrations
  • Being a bridge between our development team and the client’s technical team
  • Providing hands-on technical support for clients throughout integrations
  • Preparing technical and integration documentation
  • Taking part in personal meetings and international calls with clients (alongside our account managers)
  • Giving demos to clients about the product features delivered

REQUIREMENTS

  • Professional use of English (C1 level)
  • Good overview and hands-on experience in web technologies (RESTful web services, Javascript frameworks, APIs, SDKs, various webshop engines) and databases (both SQL and noSQL)
  • You’re a friendly person who likes helping people
  • Understanding of software development processes

NICE-TO-HAVES

  • ISTQB exam
  • Testing background
  • Experience in working in an international environment
  • Familiarity with ecommerce platforms (Magento, Shopify)


BENEFITS

  • Working in a fast-paced, rapidly growing tech company will give you a chance to design your own future
  • Share options for those who perform beyond the call of duty
  • Competitive remuneration
  • International vibe: we have 40 colleagues from 6 nationalities, our working language is English


Application deadline: 26th May, 2019.

Requirements