Technical Support Engineer

Job description

Antavo is looking for a Technical Support Engineer to support and expand its loyalty management platform for retailers & brands. This is an excellent career opportunity to join an internationally recognized company in a key position.

 

HI THERE, I’m Zsuzsa Kecsmar, CCO at Antavo

 

You will be teaming up with me to ensure that the technical integration of our loyalty management platform is a smooth process. You will be the bridge between the client’s and Antavo’s dev teams, giving them support to unblock both parties during the development period.


This exciting position involves international travel.


I’m looking forward to working closely with you!

  • OWN PRODUCT, OWN DECISIONS

    This is not an agency where you will work for multiple clients. Here we are building our own company and brand.

  • REAL IMPACT

    Our loyalty programs are used by millions of people. We help them feel more connected to the brands they love.

  • SCALEUP ENVIRONMENT

    We are a fast-growing, VC-backed startup, doubling team and tripling sales in 2017.

  • OWNERSHIP

    Most colleagues on our team hold shares in the company. The same opportunity is also available for you, if you perform beyond the call of duty.

YOU WILL WORK WITH US

  • Zsuzsa Kecsmar

    CCO

  • Peter Pinter

    Client Onboarding Manager

  • Andrea Fejer

    Account Manager

  • Klari Nemeth

    Client Support Manager

RESPONSIBILITIES

  • Cooperating with the developer teams in order to get a successful program launch
  • Giving technical support for the clients during integrations
  • Being a bridge between our development team and the client’s technical team
  • Providing hands-on technical support for clients throughout integrations
  • Preparing technical and integration documentation
  • Taking part in personal meetings and international calls with clients (alongside our account managers)
  • Giving demos to clients about the product features delivered

REQUIREMENTS

  • Professional use of English (C1 level)
  • Good overview and hands-on experience in web technologies (RESTful web services, Javascript frameworks, APIs, SDKs, various webshop engines) and databases (both SQL and noSQL)
  • You’re a friendly person who likes helping people
  • Understanding of software development processes

NICE-TO-HAVES

  • ISTQB exam
  • Testing background
  • Experience in working in an international environment
  • Familiarity with ecommerce platforms (Magento, Shopify)


WHAT OUR TEAM LOVES ABOUT
WORKING AT ANTAVO:

  • “The shared lunch has become a cherished ritual, where we can talk or have a hearty laugh while showing memes on our phones.”
  • “Events and team-building exercises are quite common. There are monthly cake minutes to celebrate each other’s birthdays, Secret Santa in December, and Antavo-days with company-wide programs. There’s even a sports competition with an actual trophy.”
  • “There are several comfy spots in the office where I can retreat to think things through.”
  • “The team spirit is exceptional. We are motivating each other to be even better. In my time here, I learned so many new things. Also, the coffee is really really good.”


Application deadline: 29th May, 2020.

Requirements